When CSU Long Beach decided to move on from Titanium, the goal was more than replacing an outdated system. The team wanted tools that would streamline their Counseling Department and bring their counseling and medical teams closer together.

THE CHALLENGE
Titanium’s aging infrastructure was creating problems across nearly every part of the department’s work, including the patient portal, scheduling, handouts, communication, telehealth security, supervision, visit tracking, and referrals.

THE MIGRATION
Counselors were hesitant about the change at first, which is common with any new system. The Point and Click support team guided the department through every step of the transition, and James Burkett, IT & EMR Senior Lead, described the move as seamless.

THE RESULTS
Point and Click resolved many of the issues the team had faced with Titanium and gave them the tools to streamline counseling operations and work more closely with the medical team. The system has also improved their ability to monitor, identify, and resolve shortfalls, leading to better and more timely care for clients.