How Sacramento State Cut Its No-Show Rate by More Than Half
Sacramento State
Automated reminders and billing tickets helped Sacramento State bring its no-show rate down from as high as 15% to about 6-7%.
Sacramento State brought its no-show rate down by more than half by pairing automated reminders with a simpler way to handle no-show fees.
THE CHALLENGE
Missed appointments were a persistent problem, with the no-show rate reaching as high as 15%.
THE SOLUTION
The team began using Point and Click’s email reminders and text appointment confirmations to help students keep their appointments. They also set up billing tickets in Point and Click to send no-show fees to the Bursar’s Office automatically.
THE RESULTS
The no-show rate has dropped to approximately 6-7%.
We addressed this by using PNC’s email reminder and text appointment confirmations, along with automatically sending no-show fees to the Bursar’s Office through PNC billing tickets. As a result, our no-show rate has dropped to approximately 6-7%.
Donald To, Technology Strategist, Sacramento State