The University of St. Thomas brought three teams together under one roof, then used Point and Click to make sure students no longer had to figure out the path to mental health care on their own.

ONE CENTER, THREE TEAMS
The Center for Well-Being was formed in 2020, bringing Health Services, Counseling, and Health Promotion together to begin an integration journey. In 2023, all three teams moved to Point and Click. Shared access to notes, forms, and surveys made it much easier to coordinate care, especially for mental health.

THE CHALLENGE
Even with better coordination behind the scenes, students still had to decide for themselves whether to book with primary care, psychiatry, or counseling. That choice slowed down access and made getting help more complicated than it needed to be.

THE SOLUTION
The team created a Mental Health Same Day visit type covered by professionals across all three areas. It’s built on scheduling template blocks, a provider group that spans partner areas, and shared templates.

THE RESULTS
Students can now reach out without sorting out the right department first, and the Center’s staff take on the work of connecting them to the right care. Time from first contact to first mental health appointment dropped from 8.17 days in the 2024-2025 academic year to 1.44 days by the end of 2025-2026.